Delivering excellence through quality

Our aim is to provide excellence through quality and innovation combined with a proactive approach and understanding our clients’ needs and expectations. We recognise that no two clients are ever the same, therefore, we value a close partnership to achieve a bespoke service that meets the requirement of the client and allows their organisations to move forward with their core business.

Delivering excellence through quality

Our aim is to provide excellence through quality and innovation combined with a proactive approach and understanding our clients’ needs and expectations. We recognise that no two clients are ever the same, therefore, we value a close partnership to achieve a bespoke service that meets the requirement of the client and allows their organisations to move forward with their core business.

Quality Above All

The purpose of our quality policy is to maintain an effective integrated management system that meets our client’s requirements and achieves a high level of customer’s satisfaction by:

Is appropriate to the purpose and context of the organisation and supports its strategic direction.
Provides a framework for setting quality objectives.
Includes a commitment to satisfy applicable requirements.
Includes a commitment to continual improvement of the quality management system.
Promotes the use of a processed approach and risk-based thinking.
Partners with competent suppliers to provide an improved service.
Works closely with our clients to develop and build strong relationships.
Develops relationships and partnering agreements with clients and suppliers
Continually monitors and analyses performance to identify process improvements.
Commits to the competence, development, and professionalism of our employees.
Ensures a commitment to continually improving the effectiveness of the document management.
The implementation of and adherence to a framework of policies, procedures and processes that comply with the requirements of ISO9001:2015 and associated industry codes and regulations.

Health & Safety

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ISO 45001:2018 Standard

At Total Network Solutions, we are fully aware of our responsibilities under current health and safety legislation, particularly the ISO 45001:2018 standard. We are committed to meeting the requirements of this legislation and maintaining a safe and healthy working environment for all. Our management team is well-informed about their responsibilities and is dedicated to taking all necessary precautions to ensure the safety, health, and welfare of everyone affected by our business operations. We recognize our duty to conduct assessments regularly to identify and mitigate any potential risks.

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Identifying risks

We have identified some of the hazards and risks created during our business. Furthermore, we acknowledge our duty to take all reasonable steps, as far as is reasonably practicable:

To meet our legal obligations to maintain safe and healthy working conditions.
A commitment to fulfil legal requirements and other requirements.
A commitment to eliminate hazards and reduce OH&S risks
A commitment to continual improvement of the OH&S management system
A commitment to consultation and participation of workers, and, where they exist, workers’ representatives.
To provide adequate control of the health and safety risks identified
To consult with our employees on matters affects their health and safety.
To provide and maintain safe plant and equipment.
To ensure the safe handling and use of substances.
To provide information, instruction, training where necessary for our workforce, taking account of any who do not have English as a first language.
To ensure that all workers are competent to do their work, and to give them appropriate training.
To prevent accidents and cases of works related ill health.
To actively manage and supervise Health and Safety at work
To have access to competent advice
To seek continuous improvement in our health and safety performance and management through regular review and revision of this policy
To provide the resources required to make this policy and our Health and Safety arrangements effective.

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Our duty to other employers

Our duty to co-operate and work with other employers when we work at premises or sites under their control to ensure the continued health and safety of all those at work; and•
Our duty to co-operate and work with other employers and their workers, when their workers come onto our premises or sites to do work for us, to ensure the Health and Safety of everyone at work.

To ensure our employees understand their responsibilities under Health and Safety legislation while working, we inform them about their duty to take reasonable care for their own safety and the safety of others affected by their activities. This is achieved through clear explanations of their duties and by outlining our company’s Health and Safety rules during the induction process, which is accessible to every worker employed by us.

Committed to sustainability

At Total Network Solutions, we are committed to sustainability in our all our markets, operating responsibly and systematically improving our performance across the whole sustainability spectrum. We believe this is right for our business both ethically and commercially. We are committed to our responsibilities to our clients, employees, and the wider community in which we operate.

Committed to sustainability

Throughout our operations we are committed to reduce our impact on the environment though responsible resourcing, using reputable suppliers and innovation where possible. We believe that investment in sustainable practices and installations will lead to an advancement in efficient usable technologies, leaving nothing but a positive effect on the surrounding environment and community.

This includes a commitment to fulfil its compliance obligations and to continual improvement of the environmental management system to enhance environmental performance.

It also includes a commitment to the protection of the environment, including prevention of pollution and other specific commitment(s) relevant to the context of the organisation.

We are committed to reducing our environmental footprint year over year and to delivering on several concepts that we will address as part of our core business strategy in the services that we offer. This includes:

The way we behave towards the people and communities.
The environmental impact of the energy we use.
The way we travel when carrying out our services.
The way we use the earth’s resources to minimise waste.

Socially responsible solutions are not only the best solutions; they are the most cost effective. We have established ourselves as a provider of innovative, socially responsible, and cost-effective solutions for capital projects and facilities management.

When thinking about the principals of sustainability and corporate responsibility we take three main things into consideration.

Environment

We invest in ways to protect the environment; we live in not just for our generation but also for generations to come. Protecting the planet is one of the main principles in creating a sustainable future. This is not just a government issue; this is something we can all help to achieve.

Social

We think of ways to ensure a sense of community and social togetherness to help this generation to thrive and develop organically and help pave the way for future generations to enjoy and maintain a healthy community.

Economic

We look at ways to efficiently use available resources to the best of our availability. One of the best ways is to look at where in the business we are not utilising our resources and changing the way we operate to ensure our resource is used to its full potential.